Tokyo Smoke Reviews

I really wanted to like this, but the flower was dry right out of the package. It crumbled a little too easily and had this odd taste that I couldn’t get past. Just didn’t feel worth it to me.

I returned my order weeks ago and still haven’t gotten my refund. I’ve reached out to support a few times, but it feels like I’m just getting passed around with no clear answer. Other stores I’ve ordered from usually process returns quickly and keep you updated, so this has been really disappointing in comparison.

I can’t say I’ve done a full price comparison everywhere, but it definitely felt more expensive than similar places I’ve been to. The deals didn’t really seem like much of a deal either. I walked out feeling like I paid extra for pretty much the same stuff, so the value just wasn’t there for me.

so I placed an order online thinking it would be quick and easy, but it ended up being frustrating. The checkout went through fine, but after that I barely got any clear updates, and the pickup time didn’t really seem to matter.

The staff were nice enough when I got there, so I don’t really blame them. It just felt like the online system was confusing and kind of broken, and I probably wouldn’t bother using it again

I’m frustrated. The delivery time made it seem like I’d have my order much sooner, but I’m still sitting here waiting. It kind of feels like a bait and switch, and that’s not cool.

I tried placing an order on tokyosmoke.com because they had a discount showing, and maybe I should’ve known better, but I figured it would apply once I got to checkout. It didn’t, though, and I ended up sitting there wondering if I missed something obvious.

I went back and checked the terms, tried the code again, changed a few things in my cart, and still couldn’t get it to work. I reached out to support, but the reply was basic and didn’t really clear anything up, so I was left second-guessing whether it was me or the site.

it just feels off when promos are displayed everywhere but then you’re expected to pay full price at the end. Maybe I should’ve just abandoned the cart right away, but either way, I don’t think I’ll order from them again

The flower was super dry, and checkout was a mess. I don’t know who’s handling things over there, but it definitely made the whole experience more annoying than it needed to be.

The website said the item was in stock, so I went out of my way to the store, only to find they didn’t have it at all. i regretted even making the trip.

I tried using tokyosmoke.com and gave up quickly. The pages were loading slow, the filters didn’t really narrow things down in a useful way, and it kept showing me products that weren’t even available near me, which was frustrating. Checkout was also more confusing than it needed to be, and I felt like I was clicking around way too much just to do something simple. For a store website, I feel like it should be easier, especially when you’re just trying to find what’s nearby and... yeah, it just wasn’t worth the hassle.

I ordered for pickup thinking it would save time, but it wasn’t convenient at all. I still had to wait around, the staff seemed a bit confused about the order, and it made me wonder if everything was even handled properly. Kind of defeats the purpose of ordering ahead.

The store just didn’t feel welcoming during my visit. It was cold, the music was way too loud, and the lighting felt really harsh. The whole place had this rushed, uncomfortable vibe that made me not want to browse at all, I just wanted to leave. There were staff around, but the atmosphere made it feel awkward to ask for help. For the kind of experience I had, I’d really appreciate some kind of compensation or gesture from the store to make it right

I asked a few basic questions and the staff seemed confused, like they were just guessing instead of actually knowing the answers. It made the whole back-and-forth feel kind of unnecessary.

I went on tokyosmoke.com expecting at least a decent little lineup to browse, but it felt like walking into a store where half the shelves had been cleared out. So many things I was hoping to find were either missing or not listed at all, and even the categories looked bare. Maybe it changes depending on your location, but for me it was a bit of a letdown. I gave it a shot, poked around for a while, and then just closed the site and looked somewhere else

My order showed up with the box badly crushed, and the jars were just loose inside with barely any protection. Luckily nothing completely shattered, but it definitely didn’t feel packed with much care. I also tried reaching out to support and got stuck in that annoying loop of generic replies without a real fix, which made the whole thing even more frustrating.

Order’s taking forever. Still waiting. Barely any updates

I’m not sure I fully trust Tokyo Smoke at this point. The site looks decent enough, I guess, but some of the way things are laid out and explained felt kind of unclear to me, like I had to piece things together a bit.
For a brand like this, I’d expect around a little more clarity and a more confident feeling before placing an order. Instead, I was left feeling unsure and maybe a bit let down. Probably wouldn’t be one of my top picks next time.

Customer service was painfully slow and not exactly helpful. I kept following up, because apparently that was my new hobby, and still never got a clear answer. Super fun experience.

Tried to use the site, but the age verification was a total clown show. I uploaded my ID and the stupid thing just kept asking for it again like it had no clue what was going on. After dealing with that nonsense for a bit, I gave up and closed the site.